Factors Affecting Reputational Damage to Organisations Due to Cyberattacks

The COVID-19 pandemic has brought massive online activities and increased cybersecurity incidents cybercrime. As a result of this, the cyber reputation organisations also received scrutiny global attention. Due to cybercrime, displaying more important role within risk management frameworks both public private institutions is vital. This study identifies key factors in determining reputational damage sector through cyberattacks. Researchers conducted an extensive review literature, which addresses relating post-cyber breach. identified 42 potential factors, were then classified using STAR model. model organisational design framework was suitable due its alignment with organisations. A qualitative semi-structured structured questions purposively selected experts institutions. Data obtained from expert forum analysed thematic analysis, revealed that commonly accepted definition for lacking despite growing use term “online reputation”. In addition, data relative importance index rankings. analysis results significant cyberattacks, as well highlighting factor discrepancies between Theoretically, this contributes body knowledge Practically, research expected aid properly position themselves meet become competitive post-COVID-19 era.